Return and Refund Policy for GameKeyZone
At GameKeyZone, our goal is to ensure you are completely satisfied with your purchase. However, we understand that there may be times when you need to cancel an order, return a product, or request a refund. This policy explains the steps and guidelines for cancellations, returns, and refunds, ensuring a smooth and fair process. If you have any questions or need further assistance, please don't hesitate to reach out to us.
Global License Distribution AS
Adress: Judehavskleiva 20, Fevik, Grimstad, 4870, Norway
E-mail: support@gamekeyzone.com
Phone: +47 458 17 489
Company organization number: 932871971
1 - Order Cancellations
- Cancellation Before Shipping: If your order has not yet been shipped, you may cancel it without any fees. To cancel an unshipped order, please email us at return@gamekeyzone.com with your order number and a cancellation request. We will confirm the cancellation and process your refund within 5 business days.
2 - Returns for Incorrect or Defective Products
If you receive a product that is incorrect, damaged in transit, or defective, you are entitled to a return.
- How to Return: Returns for defective products are accepted via mail at support@gamekeyzone.com.
- How to Contact Us: To begin the return process for a defective product, please email us at support@gamekeyzone.com within 14 days of receiving your order. Be sure to include your order number, a description of the defect or issue, and any photos or documentation that support your claim.
- Return Label: We will provide you with a downloadable return label for defective products at no cost if a return label is needed. Return label are not needed for digital products.
- Who Covers Return Shipping: We cover all shipping costs for defective product returns.
- Return Window: You have 30 days from the date you received the product to return it.
- Used Products: We accept returns of defective products even if they have been used.
- Restocking Fees: No restocking fee will be applied for defective product returns.
- Refund Timing: Refunds will be issued within 10 business days after we have received and inspected the returned product. The original shipping costs will also be refunded.
- Refund Method: We will refund the amount back to the original payment method used for the purchase.
3 - Returns for Customer Remorse
If you ordered the wrong product, it doesn't fit your needs, or you simply no longer want it, we also accept returns under specific conditions.
- How to Return: Returns for customer remorse are accepted by mail.
- How to Contact Us: To initiate a return due to customer remorse, contact us at return@gamekeyzone.com within 14 days of receiving the product. Please include your order number and reason for return.
- Return Label: We will provide you with a downloadable return label for defective products at no cost if a return label is needed. Return label are not needed for digital products.
- Who Covers Return Shipping: The customer is responsible for all return shipping costs in these cases. There are no return shipping cost for digital products,
- Return Window: You have 30 days from the date you received the product to return it.
- Used Products: We do not accept returns of used or activated products if the return is due to customer remorse.
- Restocking Fees: No restocking fee will be applied.
- Refund Timing: Refunds will be processed within 10 business days after we receive the returned product.
- Refund Method: Refunds will be issued using the same payment method used to make the original purchase.
4 - Additional Information
If you have any questions regarding our return and refund policy or need assistance with the return process, please don't hesitate to contact us through one of the following methods:
- Company Name: Global License Distribution AS
- Phone: +47 458 17 489
- Email: support@gamekeyzone.com
- Address: Judehavskleiva 20, Fevik, Grimstad, 4870, Norway
- Live Chat: Reach out to us via live chat by clicking the chat widget in the bottom-left corner of our website.