Who is the company behind the website?
GameKeyZone is owned and operated by Global License Distribution AS. We are a Norwegian company based in Grimstad, Southern Norway. You can learn more about us on our "About Us" page.
Company Name: Global License Distribution AS
Organization Number: 932871971
Phone: +47 40076543
Email: support@gamekeyzone.com
Contact Form: [Click here]
Address: Judehavskleiva 20, Fevik, Grimstad, 4870, Norway
Live Chat: Contact us via live chat by clicking the chat widget in the lower left corner.
How can I contact you?
We offer several contact options, so you can choose the method that suits you best. You can also visit our "Contact Us" page.
Company Name: Global License Distribution AS
Organization Number: 932871971
Phone: +47 40076543
Email: support@gamekeyzone.com
Contact Form: [Click here]
Address: Judehavskleiva 20, Fevik, Grimstad, 4870, Norway
Live Chat: Reach out to us via live chat by clicking the chat widget in the lower left corner.
How long does it usually take to get a response from customer service?
Customer service responds within 24 hours on business days.
What are your opening hours?
Our customer service is available Monday to Friday from 9:00 AM to 5:00 PM.
How much does shipping cost?
We offer free shipping on all our products.
You can read more about our shipping in our shipping policy.
How long does delivery take?
At GameKeyZone, we understand that your time is valuable. Our delivery process is designed to ensure fast and efficient shipment of your products. Our team works diligently to process your orders as quickly as possible, and you can expect to receive your product within the following timeframe:
- Processing time: 0-1 day (Monday – Friday)
- Transit time: 0-1 day (Monday – Friday)
- Order cutoff time: 5:00 PM (GMT+01:00) Central European Standard Time (Oslo)
You can read more about our shipping in our shipping policy.
How can I return a product?
If you wish to return a product, please contact our customer service at support@gamekeyzone.com within 14 days of receiving the product.
Under what circumstances are returns and refunds offered?
- Unused product: You have the right to return an unused product within 14 days.
- Defective or incorrect product: If the product is not functioning properly, we will replace it or provide a refund.
- Product exchange: We accept product exchanges as long as the product is unused and in its original packaging.
Please contact our customer service at support@gamekeyzone.com to initiate an exchange.
Which payment methods can I use?
- Credit and Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover.
- Trustly: Trustly is a fast and secure payment service that allows you to pay directly from your bank account without leaving the website.
Payments can be made via Stripe or NETS Easy.
Can I get a refund for a product?
Yes, we offer a 14-day return policy on all our products. Please note that redeemed products cannot be refunded as they are already linked to your game account.
When will the customer receive their money back, and are there any additional fees?
- Within 10 business days: Refunds are processed back to the original payment card within 10 business days from the time we receive your return request.
- No hidden fees: Returns and refunds do not incur any extra costs for you as the customer.
How do you handle my personal data?
We take your privacy seriously and have a privacy policy in place to protect your information. Please read our privacy policy for more details.
What are your terms of service?
We have terms of service that are updated regularly. The terms contain important information about our products and services. Please read our terms of service for more details.